Privacy Policy

LAST UPDATED: 29th September 2024

At Smoke Wizards NI Ltd ("we," "us," "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website at www.smokewizardsni.co.uk (the "Website"). This policy complies with the UK General Data Protection Regulation (UK GDPR) and other applicable UK laws.

1. Information We Collect

We may collect and process the following types of personal data in conjunction with the PSNI 31/9 Consent Form (if required):

Personal Information: Such as your name, email address, phone number, and shipping address when you make a purchase or contact us.

Payment Information: Payment details used to process transactions (handled securely by our payment processing providers).

Technical Information: Including your IP address, browser type, and browsing patterns when you visit our Website.

Cookies: We use cookies to enhance your experience on our Website. For more information, please refer to our [Cookie Policy].

2. How We Use Your Information

We use your personal data for the following purposes:

Processing Orders: To process and fulfil your orders, including delivery and communication regarding your purchase.

Customer Service: To respond to your enquiries and provide after-sales support.

Marketing: With your consent, we may send you information about promotions, new products, or updates related to our services.

Improving Our Website: To analyse how you use our Website, so we can enhance functionality and user experience.

3. Legal Basis for Processing

We will only use your personal data where we have a lawful basis to do so under UK GDPR. This may include:

Contractual necessity: Processing your information to fulfil a contract (e.g., processing an order).

Legitimate interests: For business purposes that do not override your privacy rights (e.g., improving our services).

Consent: When you have given clear consent to receive marketing communications.

Legal obligation: When we are required to comply with a legal obligation.

4. How We Share Your Information

We will never sell your personal data to third parties. We may share your data with:

Service Providers: Third-party vendors (e.g., payment processors, delivery services) who assist us in fulfilling your orders and running our business.

Legal Compliance: If required by law or to protect the rights, property, or safety of Smoke Wizards NI Ltd, our customers, or others.

5. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All payment transactions are processed through secure, encrypted channels.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

7. Your Rights

Under UK data protection law, you have the following rights:

Right to Access: Request a copy of the personal data we hold about you.

Right to Rectification: Request correction of any inaccurate or incomplete data.

Right to Erasure: Request the deletion of your personal data, where applicable.

Right to Object: Object to the processing of your data for marketing or other purposes.

Right to Data Portability: Request a copy of your data in a machine-readable format for transfer to another provider.

To exercise any of these rights, please contact us at info@smokewizardsni.co.uk.

8. Third-Party Links

Our Website may contain links to third-party websites. If you follow a link to these websites, please note that they have their own privacy policies, and we do not accept any responsibility or liability for these policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

Smoke Wizards NI Ltd

Email: info@smokewizardsni.co.uk

Phone: 07718607690

This Privacy Policy is governed by the laws of Northern Ireland and the United Kingdom.